All Interchanges, Presentations, and Professional Development Programs are being held virtually via ZOOM.
Interchanges: Round-table discussions with a guest resource held in a vendor-free environment. All attendees will have the opportunity to have their issues addressed as related to the topic. Times: 8am – 11am (Unless stated otherwise)
Programs: Instructor led soft skill training. Times: 8am – 11:30am (Unless noted otherwise
For more information contact Sandy Gaston — sandy@omicron.edu
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February 23 – Managing Remotely Interchange
Times: 8am – 11am
Facilitator: Rae Ann Bruno
Focus: Tips on Interviewing Remotely
Keeping Everyone Engaged
Tracking Productivity
Making Everyone Feel They Are Part of the Team
Tips from Attendees of What Has Work for Their Teams
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March 16 – Part 1 & March 30 – Part 2
Times: 8:00am – 11:30am (Both Days)
Become a More Effective Communicator & Improve Your Listening Skills – Professional Development Program
Instructor: Rae Ann Bruno
Focus: Listening Skills to Ensure Alignment Between Interpretation and Intent
Overcoming Listening Blocks
Communication Approaches
Making Complex Concepts Understandable
Communicating for Results
Impact vs. Intent
Improving Written Communication
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April 22 – Recruiting Strategies Discussion
Times: 8:30am – 10:00am
Presenter: Alan Stukalsky, Chief Digital Officer, Randstad USA
Focus: How Have HR Departments Adjusted to Recruitment Strategies in light of COVID-19
How is Randstad USA using IT / AI and Machine Learning to Process/ Filter Resumes and Potential Employees
Trends in Salaries / Benefits from Recruitment Standpoint
Other Recruitment Trends in 2020 – 2021
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May 4 – Effective Problem Solving – Professional Development Program
Times: 8:00am – 11:30am
Instructor: Rae Ann Bruno
Focus: Identifying the Problem
Information Gathering
Analyzing
Techniques
Providing Solutions
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May 4 – Dealing with Difficult People in the Workplace – Professional Development Program
Times: 8:00am – 11:30am
Instructor: Krista Ciccozzi, Director of IT Customer Support, NexWorks
Focus: Identifying Difficult Behaviors
Perception vs. Reality
When to Confront and When Strategy Will Work Best
Techniques to Modify Your Behavior, When Dealing with Certain People So You Have a Better Working Relationship
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June 8 – Women in IT & Business Interchange
Times: 8:00am – 11:00am
Guest Resource: TBD
Focus: TBD
Previously Scheduled
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June 9 –Service Desk Interchange
Guest Resource:
Jamie Stannard, Director North America Imaging Technical Support, KaVo Kerr
Focus: Exploring New Innovations & AI
Tools
Putting the Customer First
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June 23 – Security Interchange
Guest Resources: James Baird, VP & CISO, International Marketing Centers
Pete Statia, Director of IT Security, North Georgia Health Systems
Focus: Ransomware Threats
Data Security & Consumer Privacy
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June 25 — Managing Remotely
Guest Resources:
Christel Craig, Director, Enterprise Systems, Printpack
Cynthia Shontz, Sr. Director, Global SAP Master Data, Southwire
Focus: Keeping Employees Engaged and Motivated; Ways for Your Team to Stay Connected; Effectively Managing Your Time and Projects
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August 4 – Team Building – ½ day program (Virtual)
Instructor:
Jamie Stannard, Director North America Imaging Technical Support, KaVo Kerr
Focus: Building Trust
Improving Performance
Keeping Employees Engaged
How to Have the Right People on the Right Team
(Are they a good fit for the team? Do they want to be on this team, or is there another area that interests them more?)
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August 25 — Work Challenges in Today’s Environment Interchange
Guest Resource: Rae Ann Bruno
Focus: Challenges with Working Remotely; Balancing Work and Personal Life; Prioritizing; Staying in the Loop at Work; Dealing with Change; Meeting Overload
September 17 — Workplace Collaboration Interchange
Facilitator: Rae Ann Bruno, President, Business Solutions and Training
Focus:
Benefits
Challenges
Ways to Implement Successful Workplace Collaboration
Ways to Effectively Collaborate Virtually
Best Practices
Tools
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October 6 — Diversity in the Workplace Presentation & Q&A
Times: 8am – 9:15am
Presenter: Audra Jenkins, Chief Diversity Officer, Randstad
Focus:
Audra’s focus points are Cultural Diversity, Inclusion, Strategy, Increasing Awareness, Benefits, which will include —
Ethnic and Cultural Differences
Gender Equality
Generations Gaps
Language and Communication
Acceptance and Respect
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October 15 & 22 — Effective Leadership Skills (this professional development program will be divided into two parts — each being three hours)
Instructor: Rae Ann Bruno, President, Business Solutions and Training
Focus:
Day One: BEST Leadership Assessment; Realize the Value of Emotional Intelligence; Understand Methods of Influence and Effective Communication
Day Two: Overcome Team Challenges and Learn Tips to Better Manage Remotely;
Learn How to Effectively Engage Your Team and Foster Collaboration and Teamwork;
Facilitate Delivery of Key Results and Ways to continually Improve and Evolve
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November 10 — Customer Service
Facilitator: Krista Ciccozzi, Service Desk Director, ExamWorks
Focus:
Improper Communication
Basic Common Sense (What Shouldn’t Your Do)
(What Should You Do)
Proper Escalation Path
Registration: Click on registration form or contact Sandy Gaston at sandy@omicron.edu
Due to the ever changing world of our IT Departments, our advisory board, consisting of CIOs and Directors from Georgia based companies, reviews and approves our schedule every six months. This provides topics that are tailored to meet the present day needs and interests of our IT participants.