Interchange, Executive Breakfast & Program Schedule

All Interchanges, Presentations, and Professional Development Programs are being held virtually via ZOOM.

Interchanges:  Round-table discussions with a guest resource held in a vendor-free environment.  All attendees will have the opportunity to have their issues addressed as related to the topic.  Times: 8am – 11am (Unless stated otherwise) 

Programs:   Instructor led soft skill training.  Times:  8am – 11am (Unless noted otherwise

For more information contact Sandy Gaston —


September 17 — Workplace Collaboration Interchange
Rae Ann Bruno, President, Business Solutions and Training
Ways to Implement Successful Workplace Collaboration
Ways to Effectively Collaborate Virtually
Best Practices

October 6 — Diversity in the Workplace Presentation & Q&A
Times:    8am – 9:15am
Presenter:  Audra Jenkins, Chief Diversity Officer, Randstad
Audra’s focus points are Cultural Diversity, Inclusion, Strategy, Increasing Awareness, Benefits, which will include —
Ethnic and Cultural Differences
Gender Equality
Generations Gaps
Language and Communication
Acceptance and Respect

October 15 & 22 — Effective Leadership Skills (this professional development program will be divided into two parts — each being three hours)
Instructor:  Rae Ann Bruno,
President, Business Solutions and Training
Day One: 
BEST Leadership Assessment; Realize the Value of Emotional Intelligence; Understand Methods of Influence and Effective Communication

Day Two:  Overcome Team Challenges and Learn Tips to Better Manage Remotely;
Learn How to Effectively Engage Your Team and Foster Collaboration and Teamwork;
Facilitate Delivery of Key Results and Ways to continually Improve and Evolve

November 10 — Customer Service
Krista Ciccozzi, Service Desk Director, ExamWorks
Improper Communication
Basic Common Sense (What Shouldn’t Your Do)
(What Should You Do)
Proper Escalation Path

Previously Scheduled


June 9 –Service Desk Interchange
Guest Resource:
Jamie Stannard, Director North America Imaging Technical Support, KaVo Kerr
Exploring New Innovations & AI
Putting the Customer First

June 23 – Security Interchange
Guest Resources:
James Baird, VP & CISO, International Marketing Centers
Pete Statia, Director of IT Security, North Georgia Health Systems
Ransomware Threats
Data Security & Consumer Privacy

June 25 — Managing Remotely
Guest Resources:
Christel Craig, Director, Enterprise Systems, Printpack
Cynthia Shontz, Sr. Director, Global SAP Master Data, Southwire

Focus:  Keeping Employees Engaged and Motivated; Ways for Your Team to Stay Connected; Effectively Managing Your Time and Projects

August 4 – Team Building – ½ day program (Virtual)
Jamie Stannard, Director North America Imaging Technical Support, KaVo Kerr
Focus:    Building Trust
Improving Performance
Keeping Employees Engaged
How to Have the Right People on the Right Team
(Are they a good fit for the team? Do they want to be on this team, or is there another area that interests them more?)

August 25 — Work Challenges in Today’s Environment Interchange
Guest Resource:  Rae Ann Bruno
Challenges with Working Remotely; Balancing Work and Personal Life; Prioritizing; Staying in the Loop at Work; Dealing with Change; Meeting Overload

Registration:  Click on registration form or contact Sandy Gaston at

Due to the ever changing world of our IT Departments, our advisory board, consisting of CIOs and Directors from Georgia based companies, reviews and approves our schedule every six months.  This provides topics that are tailored to meet the present day needs and interests of our IT participants.