Effective work-place teams are one of the keys to success of the IT organizations that make up OMICRON membership. Participation in OMICRON’sTeamBuildingprofessional development programs has played a primary role in enabling the members organizations build and maintain effective teams.
IT leaders from Genuine Parts, Lead Lease, Print Pack, Randstad and SilverPop came together on February 21, 2013 for a team building development program focused on improving their skills in handling conflicts and getting results. The group was made up of customer service, network, PMO, application support and business relationship managers.
Kathy Miller, PMP, a successful project management and professional development expert with IBM and Bechtel instructed the program leveraging her 25 years of business experience. Her experience of rescuing troubled projects, working with executives and building successful teams led her to develop practical and effective training to help people solve their pressing needs.
The diverse roles, experiences, cultures and business models represented by the participants contributed to the learning experience of each individual. Each person was able to address a specific challenge they have faced working with difficult people.
Among the situations covered were:
- Getting on the same page with a micro manager
- Working with know-it-alls
- Guiding indecisive customers
- Working with negative team members
- Addressing those who say yes to everything
- Aligning with those who have a personal agenda
Kathy leveraged her rich experience and insight to help each participant put together a plan and approach to have a difficult conversation with a team member, customer or boss.
Among the resources she recommended to the group was the book Crucial Conversations No. 6 on the New York Times best seller list, which provides tools for talking when the stakes are high.
IT managers and professionals from Atlanta-based OMCRON member companies hone their leadership skills, business management skills and soft skills by participating in OMICRON’s professional development programs. Six to eight professional development programs are held each year for members. The professional development programs are one half to two-day sessions led by expert instructors who developed their skills as IT practitioners in major corporations. The number of participants is limited in each session to ensure effective learning. More information is available at www.omicron.edu .