Negotiation and Conflict Resolution

Negotiation and Conflict Resolution

Objective: To develop skills that help identify solutions for controlling emotions, addressing conflict directly, and focusing on best business results.

Target Audience: All IT individuals who need to productively resolve conflicts with peers, clients, team members, and management who need to negotiate regarding deliverables, deadlines, and resources.

Focus:
Inevitability of Conflict
Dealing with Negative Emotions
Win – Win Approach
Peer, Management & Team Member Negotiation

Program Details:

Conflict Defined
The Inevitability of Conflict
Words Associated with Conflict
Consequences of Ignoring/Avoiding Conflict
Effective Conflict Management
Dealing Effectively with Emotions Generated by Conflict

Conflict Management
Self-Assessment Conflict Management Styles
Dimensions of Conflict Style
Conflict Management Approaches
Applying the Right Conflict Management Approach

Negotiating
Defining Negotiation
Styles of Negotiating
The Win-Win Approach in an IT – Client Relationship
” Items of Value” and Their Role in Negotiating
Negotiating with Management, Peers, and Team Members

Program Length: One Day

Professional Skills are the KEY to the Effective Application of Technology to the Business Process.

Contact Sandy Gaston at sandy@omicron.edu or 404-255-0096 for information, scheduling, and fees.