Interchange, Executive Breakfast & Program Schedule

Interchanges:  Round-table discussions with a guest resource held in a vendor-free environment.  All attendees will have the opportunity to have their issues addressed as related to the topic.  Times:  7:30am – 11am (Unless stated otherwise) Breakfast is provided.

Programs:  1/2 day (7:30am – 1pm) and full day (7:30am – 5pm) instructor led training.
Breakfast and lunch provided.

Breakfasts:  7:30am – 10am.  Presentation with Q&A

August – December 2018 Schedule

August 28 – Blockchain – Breakfast Presentation
Guest Resource:  Chris Lynberg, IT Research & Development, CDC 

What Is It
Underlying Technology
What Makes It Work
Examples:  How Companies Use IT

September 11 – How Cloud is Affecting the Business Structure in Your Organization — Panel Discussion

Jaspal Sagoo, CTO, CDC
Deven Mattheus, CIO & CAO, NE Georgia Health Systems

September 25 – Service Desk Interchange
Guest Resource:  Krista Ciccozzi, Director, Service Desk, Exam Works 

Where Are We Today
What Should the Next Steps Be

October 11 – Process Improvement Interchange
Guest Resource:  Jamie Stannard, Director North America Imaging Technical Support, KaVo Kerr.  Master Black Belt in Lean Management

Identify Wastes Within Department
Understanding Root Cause of Process Performance Issue
Defining Outcomes to Align with Company Objective

October 23 – Security Interchange
Guest Resource:  TBD 

How Are Companies Responding to Threats
Best Practices

November 13 – Data Governance Interchange
Guest Resource:  Glen Kurban, VP, Enterprise PMO, Randstad 

Effective Master Data Management Practices
How to Improve Data Governance & Data Quality 

December 4 – Women in IT & Business Interchange
Guest Resource:  TBD

Focus:    TBD

 Previous Schedule

June 5 — Women in IT & Business Interchange
Focus:  Setting Goals
Being a Leader
Going After Advancement Opportunities

May 22  Building High Performing Teams – 1/2 Day Program
How to Develop an Efficient Team
How to Retain the Team, and Have Everyone Work Together Smoothly
Avoiding Negative Landmines
Effective Communication

May 15 — Effective Leadership Skills
Being a Leader vs. a Manager
Leadership Styles
Delegation & Prioritization
Quantifying Decisions
Motivating Employees

April 17 — Digital Transformation — Presentation & Discussion
Focus:  Leveraging Digital Tools from an IT Perspective

March 27 — Service Desk Interchange
How to Deliver “Knock Your Socks Off” Service
Thinking Like the Customer
Listening Skills
Outsourced Call Centers — Being Sure They Are Providing Top Service

March 13 — Adapting to Changes in the Work Place Interchange
Adapting to Changes in the Work Place
Understanding the Human Side
Best Practices

February 27 — Attracting & Retaining – Presentation and Discussion
How to Attract & Keep Good Employees
How to Attract Millennials
How to Engage
Success Planning (Baby Boomers Retiring)

February 6 — Project Portfolio Management Interchange
Who Should Be on the Panel
Setting Priorities
Measuring Value
Software Tools

Location:  The Georgian Club, 100 Galleria Parkway, 17th Floor, Atlanta
Registration:  Click on registration form or contact Sandy Gaston at

Due to the ever changing world of our IT Departments, our advisory board, consisting of CIOs and Directors from Georgia based companies, reviews and approves our schedule every six months.  This provides topics that are tailored to meet the present day needs and interests of our IT participants.